We’ve all been there — that perfect shade in the store turns into something completely different once it’s on your wall. Whether it looks too dark, too light, or just not what you envisioned, choosing the wrong paint colour happens more often than you'd think. At Randall’s Paint & Décor, we’re here to help you navigate that “oops” moment with confidence and solutions.
First Things First: Why Colours Can Look Different
Paint can appear drastically different based on:
Lighting (natural vs. artificial)
Room orientation (north-facing rooms often appear cooler)
Wall texture
Surrounding décor and flooring
This is why it’s always a good idea to test a sample on your actual wall before committing.
Can You Return Paint?
Unfortunately, like most paint retailers, once a paint colour is custom-tinted, it’s not returnable. This is because each mix is unique and can’t be resold. However, at Randall’s, we offer several ways to avoid that problem in the first place — and help you make the right choice the first time.
Smart Steps to Avoid Colour Regret
1. Try Sample Pots
Before committing to a full gallon, pick up a small sample of your chosen colour. Paint a large swatch on your wall and observe it during different times of the day. It’s one of the best ways to see how it interacts with your lighting and furnishings.
2. Take Advantage of Our Colour Consultation Services
Not sure where to start? We offer in-store and in-home colour consultations to help guide you through paint selections that suit your space, style, and lighting.
3. Lean on Our Experts
Our experienced team can help with colour matching, paint sheens, and finish recommendations to make sure you're getting what you actually want.
We Understand — And We're Here to Help
If you did choose a colour that’s not working, don’t panic. Bring in a sample or photo of your room and our staff can help you tweak or adjust the shade, suggest complementary colours, or find a suitable solution for touch-ups and layering.
➡️ Request Painter Support or Advice
Final Tip: The Power of Primer
If you’re re-painting due to a colour mistake, primer can help reset the wall and give your new colour a clean canvas to shine. It reduces the chance of the previous colour bleeding through and affecting the new shade.
Don’t Stress — Let Randall’s Help
Colour mistakes happen, but they don’t have to ruin your painting project. At Randall’s Paint & Décor, our team is here to make sure your next coat is the right one. Visit us in-store or online for expert guidance, painter support, and the tools you need to create a space you love.